Impatience in search and zero tolerance for delays

Check out this article from Library Journal: http://www.libraryjournal.com/article/CA6525984.html

The article cites a British study that tells librarians that we have a big responsibility to combat “impatience in search and navigation and zero tolerance for any delay in satisfying [their] information needs.”

Think about what your library can do to help combat this problem. In what areas do you see this with your Google searchers? How might federated searching hurt or help this phenomenon? Leave comments here if you have good ideas…