Cultural Sensativity and Customer Service: Harrisburg
Posted in Events - Training on September 14, 2009 by NancyComments
Training Date: October 28, 2009
More eventsThis training program blends the topics of cultural sensitivity and effective customer service.
This course may help you…
·Define the concept of “organizational culture.”
·Discuss the ADKAR model of change and it’s “people-dimensions-of-change”.
·Review the primary and secondary dimensions of diversity.
·Participate in a “dialogue ritual” as a way to create a habit of valuing diversity.
·Discuss client needs and barriers to positive “customer” service.
·Develop Customer Service Principles using concepts of organizational culture
Cost: $59 PANO Members; $79 Nonmembers
Wednesday, October 28, 2009
8:30 a.m. – 12:30 p.m.
PANO Building
777 East Park Drive
Harrisburg, PA 17111
For more information and to register, go to:DynamicPage.aspx?Site=PANO&WebCode=EventDetail&evt_key=e677c067-69a4-4290-a710-2db292d647fc&msm=71409161-09f8-4d92-af27-df88d830b049&cst=c37f1646-47c2-4da8-b5a2-a320168267ae&ent=3be055f7-ab08-45c4-a8e9-af82294898b9
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