Library technology problems in the news

Check out the article in the Patriot News about some problems users and libraries experienced with internet connections this week.
Pa.net service outage affects some area libraries

All of this begs the questions:
-Have you reviewed the service contracts that your library has with its internet service providers?
-What minimum expectations have you communicated to the company?
-What reparations can you expect if service outages through a third party provider impact your business?

Here’s a national perspective: Study of how people use Internet at public libraries
Special thanks to DCLS IT staff for any help they are trying to provide by making a call to MDT.
Note: MDT does not have any active internet service to provide to the public at this time, but their ILS (which connects to HER) is okay. A note will be sent to the district mailing list when their connections are back.