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OverDrive Technical FAQ’s
Are you having trouble downloading items from the Capital Area Library Digital Media Collection?
First, check the support documents and online tutorials. The contents of the help available online is extremely useful for helping customers with learning how to use the system.
Many questions can be answered during install if you read the entire screen and follow each of the step-by-step instructions VERY carefully.
If problems persist, please submit the support form with as much information as possible. To assist with questions of a technical nature we need a lot of information.
First, please indicate:
-Is your problem with download to a computer?
If you are using a computer to download the media, can you listen or view it on your computer?:
-Is your problem with transfer to a portable device?
When reporting problems, include answers to the questions above and also include:
-your computer’s operating system
-the version of OverDrive media console and/or Adobe digital editions on your computer or portable device.
-the exact text of the error message you receive
-anything that may be relevant to your problem.
-your name and library barcode number can also be helpful
Find the support form here: http://capitalarealibrarydistrict.org/resources/comment-box/
I am having trouble retrieving a hold, downloading a specific title, or with some other library transaction. What should I do?
First, check the support documents: http://capitalarealibrary.lib.overdrive.com/4BD5268F-D74A-459E-B9A5-29B3B8A5D45C/10/452/en/Help.htm
If problems persist, submit the support form below with as much information as possible. For a problem about a specific transaction we will need to know your library barcode number, the title in question, and often times the date and time any other communication was received Find the support form here: http://capitalarealibrarydistrict.org/resources/comment-box/
Should I WMA or mp3 or ePub?
If you want to listen to books, you can use .wma files or .mp3 files.
If you use an ipod or iphone, often the mp3 files works best for listening. Check the Plays On icons on the detailed information for a title to see what operating systems and devices the service is compatible with.
Can I return a title early?
You cannot return audiobooks early. Licensing and digital rights management concerns make returning a title early for this particular service at this time. When you download a title, a license is made active for 7 or 14 days.
With ebooks, some version of Adobe Digital Editions allow for early return of some ebooks.
In all cases, you cannot keep the item longer than the loan period you have requested. It automatically returns to the library after the licensed period expires. The file will expire and prevent further access to it on your computer or digital device when the license to use the content expires. If you need to use it again, just go back to the library’s site and borrow it again or put your name on the holds list to get it again when it is available.